1. Introduction
At CertifyUp ("we," "our," or "us"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered certification platform.
2. Information We Collect
2.1 Personal Information
We collect information you provide directly to us:
- Account Information: Name, email address, password
- Profile Information: Certification preferences, study goals, experience level
- Communication: Support requests, feedback, and correspondence
- Payment Information: Billing details (processed securely by third-party processors)
2.2 Usage Information
We automatically collect certain information when you use our platform:
- Performance Data: Quiz scores, exam results, time spent on questions
- Learning Analytics: Study patterns, question difficulty preferences
- Usage Data: Pages visited, features used, session duration
2.3 Third-Party Authentication
If you log in with Google or other third-party providers, we receive basic profile information as permitted by your consent.
3. How We Use Your Information
We use your information to:
- Provide Services: Deliver personalized study plans and practice questions
- Improve AI Models: Train our AI to generate better questions and explanations
- AI Model Training: We may use anonymized and aggregated learning data (e.g., question performance statistics) to improve our AI models. Personal identifiers are not included in this process.
- Track Progress: Monitor your learning journey and performance improvements
- Communicate: Send important updates, study reminders, and educational content
- Customer Support: Respond to inquiries and provide technical assistance
- Security: Protect against fraud, unauthorized access, and other security threats
- Compliance: Meet legal obligations and enforce our Terms of Service
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: Trusted partners who assist in platform operations (payment processing, email services)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of company assets
- Consent: When you explicitly consent to sharing for specific purposes
- Aggregated Data: Anonymized, statistical data that cannot identify you individually
5. Data Security
We implement appropriate security measures to protect your information:
- Encryption: Data transmitted using SSL/TLS encryption
- Access Controls: Restricted access to authorized personnel only
- Regular Audits: Continuous monitoring and security assessments
- Secure Infrastructure: Industry-standard hosting and database security
- Incident Response: Protocols for security breach notification
6. Data Retention
We retain your information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Improve our platform and AI models
When you delete your account, we will delete your personal information within 90 days, except where retention is required by law.
7. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: Request a copy of your personal data
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Restriction: Limit how we process your information
- Objection: Opt out of certain data processing activities
- Communication Preferences: Manage notifications and marketing emails
8. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your login status and preferences
- Analyze platform usage and performance
- Personalize content and study recommendations
- Improve user experience and functionality
You can control cookie preferences through your browser settings, though this may affect platform functionality.
9. Third-Party Links and Services
Our platform may contain links to external websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable privacy laws.
11. Children's Privacy
Our platform is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover such information, we will delete it immediately.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through email or platform notification. Your continued use after such updates constitutes acceptance of the revised policy.
13. Contact Information
If you have questions about this Privacy Policy or want to exercise your rights, please contact us:
14. Regional Privacy Rights
Depending on your location, you may have additional privacy rights:
- GDPR (EU): Additional rights under the General Data Protection Regulation
To exercise these rights, please contact us using the information provided above.
15. AI-Generated Content
Our platform uses artificial intelligence to generate study questions, explanations, and recommendations. These outputs are automatically created and are intended for educational and informational purposes only. We do not store or process sensitive personal information within AI-generated content, and users should not input confidential or proprietary data into the system.
16. Intellectual Property of Third Parties
Our platform references the names of third-party certifications (e.g., "AWS Certified Solutions Architect," "Google Cloud Associate Engineer") solely for descriptive purposes. CertifyUp is not affiliated with, endorsed by, or sponsored by any certification body or vendor. All trademarks and product names are the property of their respective owners.