1. 14-day refund for unused purchases
You can get a full refund within 14 days of your purchase, as long as you have not used it yet. A purchase counts as used once you start using one of its credits: you generate or open a paid practice exam, or you generate an AI study plan. Viewing your dashboard, your free assessment or its results does not count as use.
2. Your right of withdrawal
Our practice exams are digital content that is delivered right away. At checkout you ask for access to start immediately and agree that you lose your 14-day right of withdrawal once you start using a credit. Until then, you can cancel within 14 days for a full refund as described above.
3. Technical problems
If a practice exam fails to generate, the credit is returned to your account automatically. If something else stops you from using what you paid for and we cannot fix it, contact us and we will refund you, even after you have started using the purchase.
4. How to ask for a refund
Email support@certifyup.ai or use our contact form with the email address of your CertifyUp account and, if you have it, your receipt. Approved refunds go back to your original payment method, usually within 5–10 business days depending on your bank.
5. What happens after a refund
A refund removes the credits and features that the purchase unlocked. Your account, your free assessment and your progress history stay.
6. Payment disputes
Please contact us before opening a dispute or chargeback with your bank. We can usually sort it out faster. A disputed payment removes access to what it unlocked while the dispute is open.